FAQs

Product Questions

What is Virtual ACEP16 and how can I purchase it?

Virtual ACEP16 is an online product that includes over 200 hours of educational content from ACEP16, held in Las Vegas. Online access allows you to view presentations from the meeting, anytime, anywhere – often within 24 hours of the original course. You can view streaming content through your iPad, iPhone or Android 2.2 or higher mobile device. You can also earn over 200 CME credits- above what you can earn at the meeting. You currently can purchase Virtual ACEP16 through the ACEP Bookstore.

Click Here to Purchase Virtual ACEP16.

I am an EMRA member and would like to know how to order and access Virtual ACEP14?

Qualifying EMRA senior residents receive Virtual ACEP14 for free — an email has been sent to these senior residents with instructions to register for the product. All other EMRA members can purchase Virtual ACEP14 for $50, and should have received an email from EMRA on purchasing at this discounted rate. Once you have access, please log in with your EMRA/ACEP user name and password.

What is Virtual ED Directors Academy and how do I purchase it?

Virtual ED Directors Academy is an online product that includes educational content from the Emergency Department Directors Academy (EDDA), Phase I held on November 12-16, 2013. The online product includes presentations from faculty experts in crucial areas of ED management. Online access allows you to view presentations from the meeting, anytime, anywhere – often within 24 hours of the original course. You can view streaming content through your iPad, iPhone or Android 2.2 or higher mobile device. You can also earn CME credits. Virtual ED Directors Academy can be purchased from the ACEP Bookstore.

You can purchase by clicking here.

What is Virtual Advanced PEM and how can I purchase it?

Virtual Advanced PEM 2015, 2016, and 2017 are online products that include educational content from the Advanced Pediatric Emergency Medicine Assemblies hosted by ACEP and the American Academy of Pediatrics (AAP) from the 2015, 2016, and 2017 meetings. Online access allows you to view presentations from the meeting, anytime, anywhere – often within 24 hours of the original course. You can view streaming content through your iPad, iPhone or Android 2.2 or higher mobile device. You can also earn CME credits.

Buy Virtual Advanced PEM Now!

What is Virtual Essentials, Building Blocks of PEM, OR PEM Vitals and how can I purchase it?

ACEP and AAP co-sponsored the Essentials in Pediatric Emergency Medicine in 2017, the Building Blocks of Pediatric Emergency Medicine in 2016, and Pediatric Emergency Medicine Vitals in 2017, a fast moving, yet comprehensive one-day "Soup to Nuts" course on pediatric emergency medicine. Virtual Essentials in PEM, Building Blocks of PEM, and PEM Vitals provide online access to view presentations from the meeting, anytime, anywhere – often within 24 hours of the original course. You can view streaming content through your iPad, iPhone or Android 2.2 or higher mobile device. You can also earn CME credits. Virtual Essentials in PEM 2015, Building Blocks of PEM 2016, and PEM Vitals 2017 can be purchased from the ACEP Bookstore.

Buy Virtual Essentials in PEM Now!

How do I find a certain presentation or speaker?

You can search for presentations by course title, lecture title, speaker name or keyword by using the search box on the top of the website page, or by using the search box within the online media player. Not all of the presenters have allowed their presentations to be captured. If you have searched and cannot find a course or speaker, it may be that the presenter did not provide permission.

When you view the course name and thumbnail/graphic on the screen, you will also have the choice to view/print a PDF of the slides or hear an audio MP3- in addition to being able to watch the synchronized slides with audio presentation.

Log In Questions

How do I Log In?

Click on Log In at the top of the page.

Log In with your ACEP username and password. If you don't remember your ACEP username or password, please click on "Forgot Username" or "Forgot Password" under the password box on the Log In page. Once you are logged in, select "Meetings" or "Browse" on the meeting banner, and the tracks will display. Select a track to view the courses. Click on a Course, and then click on the thumbnail/graphic that will display for that course. When the page with the player displays, click on the arrow inside of the video and the video will play.

Since Virtual ED Directors Academy, Virtual ACEP, Virtual PEM and Virtual Essentials in PEM offer CME credit, you will have the opportunity to read and attest to the CME statement, and choose if you'd like to receive credits for this product, or opt out of it entirely. Please follow the easy-to-use screens and prompts.

When you view the course name and thumbnail/graphic on the website, you will also have the option to view or print a PDF of the slides or hear an audio MP3- in addition to being able to watch the synchronized slides with audio presentation.

If this is your first time accessing the product, and you have questions, please contact us.

How do I Log In to Virtual Advanced PEM and Virtual Essentials in PEM?

If you attended a meeting and have complimentary access to that meeting, or if you purchased access to the meetings, please follow the instructions below.

  1. Click on Log In at the top of the page.
  2. Log in with your ACEP username and password. If you don't remember your ACEP username or password, please click on "Forgot Username" or "Forgot Password" under the password box on the Log In page.
  3. Once you are logged in, select "Meetings" or "Browse", and the tracks will display. Select a track to view the courses. Click on a Course, and then click on the thumbnail/graphic that will display for that course. When the page with the player displays, click on the arrow inside of the video and the video will play.
  4. These virtual products offers CME credit, so you will have the opportunity to read and attest to the CME statement, and choose if you'd like to receive credits for this product, or opt out of it entirely. Please follow the easy-to-use screens and prompts.
  5. If this is your first time accessing the product, and you have questions, please contact us.

I purchased Virtual ACEP16 during conference registration, how do I Log In?

If you purchased Virtual ACEP16 during ACEP16 conference registration, you should have received an email from ACEP with your instructions. If you did not receive this email, please follow these instructions:

  1. Click on Log In at the top of the page.
  2. Log In with your ACEP username and password. If you don't remember your ACEP username or password, please click on "Forgot Username" or "Forgot Password" under the password box on the Log In page.
  3. Once you are logged in, select "Meetings" or "Browse", and the tracks will display. Select a track to view the courses. Click on a Course, and then click on the thumbnail/graphic that will display for that course. When the page with the player displays, click on the arrow inside of the video and the video will play.
  4. Since Virtual ACEP offers CME credit, you will have the opportunity to read and attest to the CME statement, and choose if you'd like to receive credits for this product, or opt out of it entirely. Please follow the easy-to-use screens and prompts.
  5. If this is your first time accessing the product, and you have questions, please contact us.

I forgot my password, what should I do?

If you have your ACEP username but have forgotten your password, you may change your password by clicking on or "Forgot Password" under the password box on the Log In page. For questions relating to your ACEP account and password, please contact ACEP customer service at membership@acep.org.

How do I know if I have an ACEP account?

You created an ACEP account if you registered for a meeting, are a member or have purchased products from the ACEP Bookstore. For questions relating to your ACEP account and password, please contact ACEP customer service at membership@acep.org.

Mobile Questions

How do I access the presentations on my mobile device?

You can use your iPhone, iPad or Android 2.3 or higher mobile devices to view the course videos. To access the videos on your mobile device, please enter www.acep.org/virtualacep in your web browser and follow the on screen selections to Log In and view the presentations. Once you click the presentation thumbnail, the course video will play on your mobile device. You can also add an icon on your home screen by following the instructions presented by the device you are using. This way, you can quickly launch Virtual ACEP by clicking on the icon.

Why is the media player different on my mobile phone than what I see online or on my tablet?

Since your mobile phone has a more limited viewing area than your computer or tablet, the player allows for view of single presentations only (and not CME functions).

To access another presentation in your mobile browser after watching a course, simply navigate back to the browse meeting page and select your next video. In addition, you cannot view any CME materials such as disclosures, attest statements, pre or post tests on your mobile phone at this time. To earn and claim CME credits, please use your PC, Mac or Apple or Android tablet. You can view videos on your mobile device, but not view and claim CME credits.

Can I download videos to my mobile device?

Videos are streamed via your mobile device and cannot be downloaded.

How can I get an icon for this content on my iPhone or iPad?

To add an icon for this website on your iPhone or iPad, select the + symbol at the bottom of the screen, and then select "Add to Home Screen". An icon will be created so that you can easily access this site in the future.

CME Questions

How does the credit work if I attended ACEP16 in Las Vegas?

If you attended the ACEP16 meeting in Las Vegas and claimed live credits for a course, you cannot claim credits for that course in this virtual product, and vice versa. Participants are required to "claim credit" (up to the maximum number allowable) commensurate with their participation (according to the stated method of participation/instructions to learners) in/for each activity, even if there is a duplication of topics/lectures.

How does the credit work if I attended ACEP15 in Boston?

If you attended the ACEP15 meeting in Boston and claimed live credits for a course, you cannot claim credits for that course in this virtual product, and vice versa. Participants are required to "claim credit" (up to the maximum number allowable) commensurate with their participation (according to the stated method of participation/instructions to learners) in/for each activity, even if there is a duplication of topics/lectures.

How does the credit work if I attended ACEP14 in Chicago?

If you attended the ACEP14 meeting in Chicago and claimed live credits for a course, you cannot claim credits for that course in this virtual product, and vice versa. Participants are required to "claim credit" (up to the maximum number allowable) commensurate with their participation (according to the stated method of participation/instructions to learners) in/for each activity, even if there is a duplication of topics/lectures.

How does the credit work if I attended the Advanced Pediatric Emergency Medicine Assembly and/or Pre-conference Meeting?

Virtual Advanced PEM and Virtual Essentials in PEM are separate CME activities. Participants are required to "claim credit" (up to the maximum number allowable) commensurate with their participation (according to the stated method of participation/instructions to learners) in/for each activity, even if there is a duplication of topics/lectures.

How does the Virtual ED Directors Academy credit work if I attended the meeting?

If you attended the Emergency Department Directors Academy (EDDA), Phase I held on November 12-16, 2013 and claimed live credits, you cannot claim credits for that course in this virtual product, and vice versa. Participants are required to "claim credit" (up to the maximum number allowable) commensurate with their participation (according to the stated method of participation/instructions to learners) in/for each activity, even if there is a duplication of topics/lectures.

What type of credits are available?

You may claim CME credits with the virtual products, from your computer and tablet, and not from your mobile phone.

When can I claim my credits?

If you are not attending the meeting and have purchased the virtual product(s), you may claim credits starting on the second day of the meeting, as content becomes available.

How do I know which courses are credit eligible and how do I earn credits?

Courses are credit eligible for 3 years after the meeting and if eligible, will prompt you with a pre-test, before you can view the video from a PC, Mac, tablet or mobile phone. To earn and claim credits, select a Meeting, Track, and then a Course you would like to watch. For credit claiming, please follow these steps:

  • Click the presentation thumbnail graphic or title of the course, which will open up the Pre-Test - if the course has CME credits.
  • Answer the Pre-test, click submit and then watch the video. You will notice a new "checkmark" on the course thumbnail graphic after you view the video.
  • If you'd like to claim credit for this course, click on the CME drop down on the main navigation menu and select "Claim Credit For Session".
  • Complete the post test and if you scored 75% or higher, your credits are automatically transferred to ACEP CME Tracker where you can view your credits, print certificates and more!
  • To view a summary of eligible courses and your claiming status, select "Credit Summary" from the CME drop down tab.

Can I earn credit by watching the content on my mobile device?

Yes, you can view and earn credits on your mobile device.

Where can I find credit information and faculty disclosures?

Faculty disclosures will be included in the videos themselves in an opening disclosure statement. CME information will be presented to you before watching your first course.

Where can I get my certificate?

Your certificate can be accessed by clicking on the "Certificate" button on the CME drop down tab (computers and tablets). This will transfer you to the ACEP education portal- CME Tracker. All certificates are available on the ACEP portal only, and not from the Virtual ACEP website.

If you have problems, please contact us.